FAQ
Is CELEBRAT a factory or a trading company? Why choose you as a supplier?
CELEBRAT is a brand under Guangzhou YISON Electronics Technology Co., Ltd., established in 1998. It is a joint-stock technology enterprise integrating professional design, technology research and development, manufacturing, and import/export sales. We are an integrated industrial and trading company.
Core Advantages of Choosing CELEBRAT:
1. 27 Years of B2B Service Experience: Focused on the wholesale sector, with reasonable MOQ thresholds and tiered procurement preferential policies.
2. Complete Product Line: Launching 200+ new products annually, covering four major product lines: audio, charging, protection, and smart wearables, with 20+ categories.
3. Complete International Certifications: All products are CE/FCC/RoHS certified, meeting mainstream European and American market standards.
4. Wide Market Coverage: Products exported to 150+ countries and regions worldwide, serving 100+ agent clients.
5. Brand Support System: A comprehensive brand authorization system and regional market protection policies, providing market promotion support.
Celebrat is a solutions provider, not just a manufacturer. We can provide brand information packages and social media promotion support for your local market expansion. For information about the Celebrate brand, please fill out the form on our website, and we will contact you as soon as possible.
Can I print my logo on the product? Do you support OEM/ODM customization?
Yes, we support full-process OEM/ODM customization.
Specifically, customization cooperation is divided into the following two levels:
Customization Level | Contents | Suggested MOQ
Logo Customization | Print your brand logo on existing products, customize color boxes/outer cartons | Depends on the specific product
Deep Customization | Comprehensive customization of product color, size, material, and molds | Larger order volume
To ensure the efficient progress of customization projects, we strongly recommend that clients provide a vector format brand logo (AI or EPS format) and Pantone color code at the beginning of the cooperation. We will always provide digital proofs before formal production for your team to make final written confirmation.
Once you place an order for customized products, we will archive your design under legal protection to ensure the security of your intellectual property rights.
For OEM/ODM details, please fill out the form on our website, and we will contact you as soon as possible.
What is the Minimum Order Quantity (MOQ)? Can I order a smaller quantity for my first order?
This is a question all B2B buyers are concerned about. We completely understand your concerns about high initial inventory risk.
CELEBRAT implements a flexible tiered MOQ policy, which varies depending on the order type:
Existing styles (no customization): Lower MOQ, specific quantity depends on the product category.
We understand that small and medium-sized distributors need to control initial inventory costs and financial pressure. We welcome trial orders with lower quantities.
Logo/Packaging customization: Requirements vary depending on the product category and printing process. Please contact our sales team for details regarding the minimum purchase quantity for specific categories.
OEM deep customization (size/color/mold adjustment): Higher MOQ (usually 3,000–5,000 pieces or more). Due to mold development and production line scheduling costs, please confirm your target order quantity with us in advance so we can match you with the most suitable cooperation plan.
First Order Recommendation: If you are a first-time wholesaler or distributor, we strongly recommend that you first verify the product’s performance in your local market through a “sample order” or “small batch trial order.”
If you would like to know the MOQ for each product or our best-selling items, please fill out the website form, and we will contact you as soon as possible.
What international certifications do you have? Do your products meet the requirements of the European and American markets?
For wholesalers and distributors competing in the global market, safety and compliance are the bottom line. The CELEBRAT brand attaches great importance to this.
Currently, the entire CELEBRAT product line meets the three core certification requirements of CE, FCC, and RoHS, and complies with the compliance standards of mainstream European and American markets. We can provide you with relevant export documents according to the requirements of your export destination.
For orders requiring certifications for specific countries or regions (such as SASO certification, ECAS certification, etc. in the Middle East), please communicate with our sales team before placing an order. We will assist you in completing the compliance procedures to ensure smooth customs clearance.
If you would like to know about our product certifications, please fill out the website form, and we will contact you as soon as possible.
How do I read the price list? Are there tiered discounts for bulk purchases? B2B clients are most concerned about: Can larger quantities get lower prices? Is the pricing policy transparent and stable?
CELEBRAT uses a tiered pricing system: the larger the purchase volume, the lower the price per item. Actual discounts vary depending on the product category. For a precise quote based on your specific purchase list, please contact our sales team for the latest price list.
What payment methods are supported? How are deposits and final payments made?
This is the most important concern for international purchasing clients regarding fund security.
We accept bank transfer/T/T wire transfer/Western Union/PayPal/Alipay, etc.: Deposits must be paid before production begins, and final payments must be made before goods are shipped. Production scheduling will only begin after the deposit is paid. We also respect your purchasing habits; if you have a preference for a specific platform or payment tool, please communicate with our sales team.
Are samples provided free of charge? How do I request samples?
Samples are the first step in building trust. For small accessories priced at a few dollars each (such as earphones, data cables, and chargers), giving them away for free would indeed increase the factory’s operational burden. However, we understand your eagerness to experience the product details firsthand.
Sample Policy: Generally, we provide paid samples. Sample fees are usually charged based on the wholesale price of a single product, plus shipping costs.
If you place a subsequent order and the total order amount reaches a certain threshold, the sample fee can be deducted from the purchase price.
Our major clients/contracted distributors can receive a certain amount of free samples when our new products are launched, according to their contracted policies.
If you would like to learn about our sample policy, please fill out the form on the website, and we will contact you as soon as possible.
What are the production cycles for mass production and samples? Can you deliver on time during peak season?
We understand that delivery time is the lifeline of cash flow. Missing the peak season launch window will turn even the best products into unsold inventory.
Standard Production Cycle: Our production cycle varies depending on the order. For sample orders, we will arrange production within 7 days. For existing styles, it takes 20-30 days after receiving the deposit. For customized products, it takes 30-40 days after receiving the deposit and design confirmation. The above cycles are calculated from the date when both of the following conditions are met: (1) the deposit has been received; (2) you have confirmed the final product design in writing.
Peak Season Delivery Guarantee: A large influx of orders can lead to tight production capacity. We recommend placing your order at least 45-60 days in advance to ensure uninterrupted supply during the peak season.
Every year before the peak season, we prepare sufficient safety stock of our core best-selling products to ensure that orders from major customers are given priority in production. If you feel that the current delivery time cannot match your sales plan, please feel free to communicate with our sales team. We will do our best to coordinate production capacity to meet your needs.
Which logistics methods are supported? How is sea freight calculated?
B2B logistics is related to the weight and volume of the purchased products, resulting in significant price differences. We generally recommend that customers use their own logistics providers. If you need our assistance, we will also look for suitable logistics companies and strive to provide you with the most transparent and economical logistics solutions. We will provide you with the following information based on your shipping requirements: product name, total quantity/number of cartons, gross weight and volume per carton, etc.
Packaging Safety Commitment: We always insist on using high-quality export packaging (usually a 5-layer reinforced corrugated outer carton). Non-standard packaging may incur additional costs.
If you would like to know our product information and calculate logistics costs, please fill out the form on the website, and we will contact you as soon as possible.
How long is the product warranty period? What if there are quality problems upon receiving the bulk order?
We understand that B2B customers have a much lower tolerance for defective products than ordinary consumers—a single batch of defective products can destroy the trust of downstream customers.
Warranty Policy: CELEBRAT offers a 1-year warranty on its products. Our corporate culture always prioritizes customer satisfaction in resolving all after-sales issues.
Quality Issue Handling Process: When a product problem is discovered, please contact our sales staff promptly, specifying the order number/batch number, and providing photos or short videos of the problematic product for quality analysis. After our quality inspection team reviews and confirms the issue, we will provide you with a specific after-sales solution within 5-7 business days.
Which countries can this smartwatch be shipped to? Are there any regional restrictions?
CELEBRAT smartwatches have been exported to over 150 countries and regions worldwide. Currently, there are no regional sales restrictions. To confirm the certification requirements and tariff policies of your country or region, please contact our sales team before placing an order. We will assist you in confirming compliance procedures.
Which brands of mobile phones is this watch compatible with?
Both smartwatches support both iOS and Android systems. The SW-16, connected to the watch via the FereFit APP, is widely compatible with major smartphone brands (including iPhone, Samsung, Huawei, Xiaomi, OPPO, vivo, etc.).
How long does the SW-16 battery last? How long does it take to charge?
The SW-16 is equipped with a 260mAh battery. Specific battery life varies depending on usage habits: For daily use (basic notifications and step counting only), battery life is approximately 5-7 days; frequent use of GPS activity tracking and heart rate monitoring modes will shorten battery life accordingly. Charging time is approximately 2 hours.
Is the health monitoring data of the SW-16 accurate? How do I calibrate heart rate, sleep, and step count?
The SW-16 is equipped with the fifth-generation CAS 5691G chip, employing more advanced manufacturing processes and material processing performance, resulting in significantly improved data accuracy. It also features a high-precision PPG sensor, providing real-time heart rate information to help you understand your health status more accurately.
When wearing the watch, ensure it fits snugly against your wrist, maintaining full contact between the sensor and skin.
In sports mode, accurately set your height, weight, and age information in the app.
Regularly clean the sensor area on the back of the watch.
Why does the SW-16 have 128MB of RAM? What are the practical benefits for users?
128MB of RAM significantly improves application running speed and system smoothness, supports multitasking, and ensures smooth system updates. This means users will not experience lag or insufficient memory during use, resulting in a smoother operating experience. For distributors, this means a significant reduction in after-sales complaints related to “watch lag.”
What material is the 3D spherical screen of the SW-16 made of? Is it scratch-resistant?
The SW-16 uses a 1.52-inch high-definition 3D spherical IPS screen with a resolution of 360×360. Compared to ordinary flat screens, the spherical curved screen has a more three-dimensional and high-end feel. To extend the screen’s lifespan, it is recommended that end users apply a screen protector (sold separately) during use.
What are the differences between the SW-16 and other smartwatches?
If your market is mainly composed of sports and outdoor enthusiasts or budget-conscious customers, the SW-16’s 3D spherical screen offers unique brand recognition.
Which countries can this smartwatch be shipped to? Are there any regional restrictions?
Which brands of mobile phones are compatible with this watch?
Both smartwatches support both iOS and Android systems. The SW-16, connected via the FereFit app, is widely compatible with major smartphone brands (including iPhone, Samsung, Huawei, Xiaomi, OPPO, and vivo).
What are the advantages of the SW-17's AMOLED screen? Is it visible in strong outdoor light?
The SW-17 features a 1.96-inch AMOLED touchscreen with a resolution of 410×502 pixels, delivering exceptionally clear display. The self-emissive nature of AMOLED screens allows each pixel to emit light independently, maintaining high visibility even in strong outdoor light. It boasts vibrant colors, rich contrast, and is ideal for users who prioritize visual experience.
How many sports modes does the SW-17 support? What sports data can it monitor?
The SW-17 supports over 100 sports modes and can monitor various fitness activities, including but not limited to running, cycling, swimming, hiking, yoga, and strength training. You can select a specific sport, and the watch will accurately track key metrics such as distance, calorie consumption, and exercise duration. Equipped with a high-precision PPG sensor, it can also provide real-time heart rate health information.
What are the differences between the SW-17 and other smartwatches?
If your market leans towards tech enthusiasts and young users who value visual experience, the SW-17’s AMOLED screen and IP67 water resistance are a better choice.
What is the AI voice watch face feature of the SW-17?
The SW-17 supports AI voice watch faces, allowing users to quickly generate personalized watch face designs via voice commands, without complicated setup. This feature is relatively rare among competing products in the same price range and can be a significant differentiating selling point.
What does IP67 water resistance mean? Can users wear it while showering or swimming?
IP67 water resistance means the SW-17 can be submerged in 1 meter of water for up to 30 minutes without damage. Users don’t need to worry about rain or splashes while washing hands during daily wear. However, we generally do not recommend wearing it while showering (as hot steam may damage the seals) or during high-speed underwater activities (such as diving or scuba diving).
How is the chip performance of the SW-17?
Which Bluetooth protocols does this earphone support? How compatible is it?
This earphone is widely compatible with all Bluetooth-enabled devices. The W63 uses the latest Bluetooth 5.4 chip, perfectly compatible with mainstream mobile phone brands such as iPhone, Samsung, Huawei, Xiaomi, OPPO, and vivo.
How is the sound quality of the earphone? What are the advantages of the 13mm driver unit?
The earphone uses a Φ13mm composite diaphragm speaker and a high-sensitivity dynamic driver unit. Compared to smaller driver units, this earphone delivers a rich, powerful bass and clear, bright treble, creating an immersive listening experience.
How is the battery life of the earphone? How many times can the charging case fully charge the earbuds?
Technical Specifications
| Item | W63 |
|---|---|
| Single music playback | approx. 4 hours |
| Single talk time | approx. 3 hours |
| Earbud battery capacity | 30mAh / earbud |
| Charging case capacity | 300mAh |
| Total battery life with charging case | approx. 16 hours |
| Charging time | approx. 2 hours |
| Standby time | approx. 50 hours |
How effective is the ANC active noise cancellation? What scenarios is it suitable for?
The W63 supports in-ear ANC active noise cancellation, offering three modes: noise cancellation off, transparency mode, and ANC on. Users can switch flexibly according to their needs—turning on noise cancellation to isolate interference during commutes, and switching to transparency mode to maintain environmental awareness when crossing the street.
What are the 13 functional modules of the W63 color screen charging case?
The W63 features a rare visual color screen touch operation function, covering 13 modules that can be operated via the touch screen: such as playback control/volume adjustment/ANC on/off/EQ adjustment, etc.
What level of effectiveness does the ANC active noise cancellation achieve?
Is the screen of the color charging case easily scratched? Is it drop-resistant?
The color charging case is equipped with basic protective glass, and normal wear and tear during daily use is not a major issue. For end users, a charging case protective case can be purchased to extend the screen’s aesthetic appeal.
Which Bluetooth protocols does this earphone support? How compatible is it?
This earphone is widely compatible with all Bluetooth-enabled devices. The WD03 is equipped with the latest Bluetooth 5.3 chip, perfectly compatible with mainstream mobile phone brands such as iPhone, Samsung, Huawei, Xiaomi, OPPO, and vivo.
How is the sound quality of the earphone?
What are the advantages of the 13mm driver unit? Both earbuds utilize Φ13mm composite diaphragm speakers and high-sensitivity dynamic drivers. Compared to smaller drivers, these earbuds deliver powerful bass and clear, bright treble, creating an immersive listening experience.
How is the battery life of the earbuds? How many times can the charging case fully charge them?
Item WD03 Single music playback: Approx. 4 hours Single talk time: Approx. 3 hours Earbud battery capacity: 30mAh/earbud Charging case capacity: 300mAh Total battery life with charging case: Approx. 16 hours Charging time: Approx. 2 hours Standby time: Approx. 50 hours
What is the latency of the WD03's game mode?
The WD03 supports dual-mode switching between game and music modes. In game mode, audio-visual latency is significantly reduced, ensuring synchronized sound and visuals when playing mobile games or watching videos. In similar products, a latency level of 40-80ms is considered sufficient for a good gaming experience, while high-end products have achieved breakthroughs below 30ms.
Does the WD03 have a product patent?
The WD03 has a product patent, meaning it possesses uniqueness and legal protection in terms of design and functionality. As a distributor, selling patented products effectively avoids the risk of design infringement.
What is the purpose of the lanyard hole on the earphones?
The WD03 charging case features a thoughtfully designed lanyard hole, allowing users to customize it with lanyards, chains, or decorative accessories, making it convenient to carry and allowing for personalized customization. This is a refined and thoughtful design detail, rare in products at this price point. Users can customize it with various lanyard accessories to create their own unique style.
Does the A41 have a battery life of 33 hours? How much deviation is there in actual use?
The A41 is equipped with a 400mAh lithium polymer battery, with an official stated continuous talk time of approximately 32 hours. This is based on laboratory testing (medium volume, ANC off). In actual use, enabling ANC will shorten the battery life, and volume will also affect the rate of battery drain.
oes the A41 support wired connection? Will it still work when the battery is dead?
It supports wired/wireless dual-mode switching, allowing continued use even when the battery is depleted. The A41 is equipped with a 3.5mm audio input jack, allowing wired connection to devices such as phones, computers, and tablets without Bluetooth or battery power. This is very practical for gamers or business call users who need to use the device for extended periods.
How comfortable is the A41 to wear? Is it suitable for extended use?
The A41 features the following comfort design elements: High-protein skin-friendly earcups: soft and comfortable against the ear; Zero-pressure memory foam: conforms to the shape of the ear and isolates ambient noise; Extendable headband: adaptable to different head sizes; Foldable design: flexible, portable, and easy to store, a must-have for travel. With approximately 32 hours of battery life and wired/wireless dual-mode functionality, the A41 is ideal for long-distance travel, working from home, online learning, gaming, and other scenarios requiring extended wear.
Does the A41 support simultaneous connection to a phone and computer? Can I seamlessly switch between devices?
The A41 supports smart Bluetooth connection with various devices, including mobile phones, computers, and tablets. However, seamless audio source switching between two connected devices is not currently supported. To switch between multiple devices, you need to disconnect the Bluetooth connection on the current device and then re-pair on the new device.
How effective is the A41's Active Noise Cancellation (ANC)? What scenarios is it suitable for?
Noise Cancellation Performance by Scenario
| Scenario | Noise Cancellation Effect |
|---|---|
| Airplane / High-Speed Rail Travel | ★★★★★ Highly Recommended |
| Subway / Bus Commuting | ★★★★☆ Significant Effect |
| Open-Plan Office | ★★★★☆ Effectively Isolates Conversation Sounds |
| Studying in a Cafe | ★★★★☆ Significantly Reduces Ambient Noise |
| Outdoor Walking / Running | ★★★☆☆ Recommended to Turn Off for Safety |
What is the A41's folding lifespan? Will frequent folding damage it?
The A41 uses a professional folding structure design and has undergone rigorous durability testing. Under normal use, the folding structure’s lifespan is sufficient to cover the entire product lifecycle, so there’s no need to worry excessively. Of course, any folding mechanism has a lifespan limit; it is recommended to avoid overly rough handling during daily use. Q7: Will the headband extension adjustment become loose? Will it still lock in place after a long time?
The A41 uses a segmented, positioning extension adjustment structure. The headband extension design has been thoroughly tested and verified to ensure reliable locking. If it does feel loose after a long time, simple maintenance can usually be done by adjusting the tightness of the screws.
Will the headband extension adjustment become loose? Will it still lock in place after a long time?
The A41 uses a segmented positioning extension adjustment structure. The headband extension design has been thoroughly tested and verified, ensuring reliable locking. If it does feel loose after a long time, simple maintenance can usually be achieved by adjusting the tightness of the screws.
Will the protein leather earcups of these headphones peel after prolonged use? What are some maintenance methods?
It’s a common phenomenon in the industry for protein leather to age and peel after long-term use (usually 1-2 years). This is closely related to the usage environment (amount of sweat, humidity, duration of sun exposure) and maintenance methods.
Recommended maintenance methods:
Wipe the earcup surface with a dry, soft cloth after each use to avoid sweat residue.
Store in a dry, cool place when not in use, avoiding direct sunlight.
Avoid contact with oily skin care products or chemical solvents.